This is a unique opportunity for an individual with experience in the EV industry to build the services and support owners need to confidently go electric. This role requires a high-level of customer interaction, so the ideal candidate will not only possess experience with EV service and repair, but also a high degree of enthusiasm for educating and interacting with customers.
Responsibilities:
- Educating prospective customers on Amber’s product offering
- Assess risk of pre-existing conditions using technician knowledge and expertise
- Using a consultative approach to influence customer purchase while also aiding buy-in to the mission, business model, and Amber brand
- Providing outstanding service across various channels, including phone, email, chat, and in-person interactions
- Summarize customer feedback based on direct experiences with potential customers
- Managing relationships with a network of EV service providers
- Acting as Amber’s brand ambassador in EV driver communities
The Right Stuff:
- 2 - 5 years of work experience in the EV service industry
- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Strongly preferred: Previous work experience as EV service advisor, EV service manager, EV technician
- Strongly preferred: Previous work experience in a customer-facing role in the EV industry